Shipping policy

Shipping Policy

Effective date: September 17, 2026

This policy explains how Fresh Mivo processes and delivers orders.

Shipping Area

We currently ship only to eligible addresses within the United States. We do not currently accept international orders.

United States Fulfillment

Orders are fulfilled from locations within the United States. We may use third-party warehouses, fulfillment partners, and shipping carriers. Products from the same order may occasionally arrive in separate packages with separate tracking numbers.

Order Processing

Orders are normally processed within 1–3 business days. Business days are Monday through Friday, excluding United States federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing may take longer during major promotions, holidays, severe weather, or periods of unusually high demand.

Estimated Delivery

After dispatch, estimated delivery is 2–7 business days. The total estimated time from order placement to delivery is normally 3–10 business days.

Delivery estimates are not guarantees. Carrier disruptions, severe weather, public holidays, remote delivery locations, address issues, and circumstances outside our reasonable control may cause delays.

Shipping Charges and Taxes

Available shipping methods, shipping charges, discounts, sales tax, and the final order total are displayed at checkout before payment.

Tracking Information

When tracking becomes available, it will be sent to the email address or telephone number provided at checkout. Tracking may take up to 48 hours to display movement after the carrier receives the package.

Shipping Addresses

Customers are responsible for providing complete and accurate shipping information. Contact us immediately if an address needs correction. We cannot guarantee an address change after fulfillment begins.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect it, additional shipping charges may apply before reshipment or may be deducted from an eligible refund.

Heat- or Weather-Sensitive Beauty Products

Some beauty products may temporarily soften, separate, thicken, or change texture during hot or cold weather. Allow the unopened product to return to normal room temperature before use. If the product appears damaged, unsafe, unusually discolored, contaminated, or has an abnormal odor after reaching room temperature, do not use it and contact us.

Delayed, Lost, or Damaged Orders

If an order is delayed, review the tracking details, confirm the address, and check with household members, neighbors, reception, or building management. If the package remains missing, contact the carrier and email us.

If tracking indicates that a package is lost, or if it arrives damaged or leaking, contact us within 7 days of the delivery date or expected delivery date. Include the order number and clear photographs of the product, packaging, and shipping label.

Packages Marked as Delivered

If tracking shows “delivered” but the package cannot be located, check the mailbox, delivery area, household members, nearby neighbors, building reception, and carrier notices. Contact us promptly if the package remains missing.