Refund policy

Returns & Refunds

Effective date: September 17, 2026

30-Day Return Period

Eligible products may be returned within 30 days after the recorded delivery date. Contact us before sending any product back.

Eligibility for Beauty Product Returns

For hygiene, health, and product-safety reasons, a change-of-mind return must meet all of the following conditions:

The product is unopened, unused, untested, and unaltered;
Any hygiene seal, tamper-evident seal, protective film, or original closure remains intact;
The product is in its original packaging with included accessories, tools, applicators, labels, and gifts;
The product shows no signs of contamination, improper storage, or damage caused after delivery; and
Valid proof of purchase is provided.

Opened and Used Products

Opened, swatched, tested, or used cosmetics and personal-care products are not eligible for an ordinary change-of-mind return. This restriction protects product hygiene and customer safety.

This restriction does not apply when a product is confirmed to be damaged, leaking, defective, expired, contaminated, incorrectly supplied, or otherwise subject to a remedy required by law.

Starting a Return

Email gonzalezchristopher6617@outlook.com with the order number, product name, reason for the return, and relevant photographs. If approved, we will provide return instructions and the correct return destination.

Products sent without authorization or to an unconfirmed address may not be accepted.

Return Shipping

Customers are responsible for arranging and paying return shipping for change-of-mind returns, shade-selection mistakes, duplicate orders, and other ordinary returns. We recommend using a trackable shipping service and keeping the receipt until the return is completed.

Fresh Mivo will cover approved return shipping for confirmed damaged, leaking, defective, expired, contaminated, or incorrectly supplied products.

Restocking Fee

We do not charge a restocking fee for eligible returns.

Damaged, Leaking, Defective, or Incorrect Products

Inspect the order promptly after delivery. Report damaged, leaking, defective, expired, contaminated, or incorrect products within 7 days by emailing the order number and clear photographs of the product, packaging, shipping label, batch or lot code, and expiration date when present.

Do not discard the product or packaging until we finish reviewing the claim. After review, we may offer a replacement, refund, prepaid return, or another appropriate remedy.

Shade and Color Differences

Product shades may look different because of lighting, skin tone, display settings, and manufacturing variations. Selecting an unsuitable shade is treated as a change-of-mind return and is eligible only if the product remains unopened, unused, and sealed.

Skin Sensitivity and Reactions

Individual sensitivities and allergies vary. Review the ingredient list and warnings before use, especially if you have known allergies or sensitive skin. A personal reaction does not automatically mean that a product is defective.

If irritation or another unexpected reaction occurs, stop using the product and seek appropriate medical advice. Contact us within 7 days with the order number, product name, photographs when appropriate, the batch or lot code, and a description of the reaction. We will review the report and available remedy based on the circumstances and applicable law.

Non-Returnable Products

The following products are not eligible for ordinary change-of-mind returns:

Opened, used, swatched, tested, or unsealed cosmetics;
Opened skincare, haircare, fragrance, personal-care, or hygiene products;
Products with broken hygiene or tamper-evident seals;
Personalized or custom-made products;
Gift cards and downloadable products;
Products damaged through misuse, neglect, improper storage, or unauthorized modification; and
Products clearly marked “Final Sale.”

These exclusions do not remove rights relating to products that arrive damaged, defective, contaminated, expired, leaking, incorrect, or materially different from their description.

Refund Processing

We inspect approved returns after arrival. If accepted, the refund will be issued to the original payment method. Original shipping charges are not refundable unless the product was damaged, defective, incorrect, or applicable law requires otherwise.

Approved refunds are normally initiated within 5 business days after inspection. Banks and payment providers may require additional time to post the credit.

Exchanges

We do not guarantee direct exchanges. The fastest option is usually to return an eligible unopened product and place a new order after return approval.